When a security breach happens, every minute matters. Travelers’ expert, in-house claims team is available 24/7 to help you understand, manage, and recover from an incident.
Personalized, rapid response
Every incident—and business—is unique. That’s why we immediately assign a dedicated claims manager and a team of cyber experts tailored to each case. In the event of an incident, Travelers in-house team will work hand-in-hand with you and your broker to expedite recovery.
Claims made simple
Travelers in-house claims team provides ongoing updates to both policyholders and brokers during the recovery process. You can also log into your Cyber Risk Dashboard to track updates and documentation in real-time.
Unlimited access to expert support
Your personal claims manager will be available to answer any questions and ensure you’re on track to recovery.
We’ll also connect you with the right experts for critical response services, providing vendor recommendations tailored to your business. All vendors are fully independent and carefully vetted, so you can be confident you’re working with the best.
Protect against future cyber threats
After an incident, schedule a one-hour session with Travelers’ Vice President, Cyber Risk Officer to discuss cyber risk mitigation and resilience best practices.
Travelers Cyber Risk team is also available to provide expert guidance on how to improve your security controls based on scan findings and information gathered from the forensics investigation.
Resources
Be prepared
In the event of a cyber attack, advanced preparation and partnership with your insurer can make all the difference.
How to work with your cyber insurer on incident response
The 3 keys to a successful cyber incident response strategy
Cyber alerting 101: What are cyber alerts, and why do they matter?
Frequently asked questions
Your cyber insurance provider is an important partner in mitigating security threats. Every Corvus policy includes access to our Travelers Cyber Risk Services, the only cyber risk mitigation solution proven to reduce risk. Policyholders engaged with Cyber Risk Services have experienced up to a 20% reduction in the frequency and cost of cyber breaches. Policyholders also gain access to unlimited consultations with cyber experts, real-time intelligence on emerging threats, and easy-to-use tools to manage security risks.
Our Smart Cyber Insurance® policy covers losses resulting from a security breach or cyber crime event, including: first-party losses, or losses suffered by your company (for example, income loss or digital asset loss) and third-party losses (amounts that your company is legally obligated to pay to others).
Common cyber incidents that trigger claims include:
- Ransomware attacks: Hackers lock up files or devices and demand a ransom payment in exchange for release
- Data breaches: Confidential data is stolen or otherwise exposed
- Wire fraud: An employee is tricked into sending money to a scammer
- System failure: Shutdowns due to system outages that may or may not be malicious in nature